At Elanco, a division of Eli Lilly Australia Pty Ltd ABN 39 000 233 992 (Elanco) protecting your privacy and handling your personal information is very important to us and is fundamental to the way we serve you. We understand that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.
Personal information is information that identifies you or could reasonably identify you.
As a business, Elanco's focus is on the delivery of innovative pharmaceutical products to Animal Health Care Professionals and to the community generally. To carry out this role, Elanco collects a variety of personal information to provide a range of both business and complementary services as effectively as possible through our interactions with you. We are also required by law to collect some information regarding the safety of our products. This personal information provided during an interaction may include (without limitation) collection of your name and contact details – address, telephone number, and/or email address.
If you are an Animal Health Care Professional, we may collect personal information from you through the following means
If you are a member of the general public we may collect personal information from you through the following means:
The personal Information that Elanco collects varies depending on our interaction with you, however we will take reasonable care to ensure we only collect personal information that is absolutely necessary to appropriately process, record and manage your interaction with us.
Our sales representatives may collect personal information from Animal Health Care Professionals as a result of their interactions. This may include information you provide to them about your prescribing practices.
Elanco only collects and processes "sensitive" personal information with either your explicit consent or where we are legally required to do so. Sensitive personal information will only be collected to the extent necessary for Elanco's business purposes. Even with this explicit consent, sensitive personal information will only be collected and used for:
Sensitive personal information includes, without limitation, information about a person's medical history or health, racial or ethnic origin, political opinions, religious or philosophical beliefs.
In addition to the types of personal information collected above , we may collect information from you on via an Elanco website. If we collect personal information from you when you visit an Elanco website, you will be informed how the information will be used, the purpose of its use and advised who it may be disclosed to.
When you visit an Elanco website, our servers may also record a range of information on an anonymous basis (although please note that if you have broadband, it is sometimes possible that your Internet Protocol address may contain information that could be deemed identifiable). The information our servers record includes your Internet Protocol address, Internet service provider, domain name, date and time of visit, search items entered, previous site visited, pages visited on our site, browser type and operating system type. This information is used to help identify what parts of the website are accessed most frequently and how we can create a better service for users. It is not linked to any personal information you may provide as described above.
Elanco also complies with the Spam Act 2003 (Cth) which regulates the sending of emails and other commercial electronic messages.
Your choice is important to us. If you wish to stop receiving any e-mails or other communications from Elanco which are being sent to you based on a previous request or consent you submitted to us , please notify our Privacy Officer via the contact details specified below.
Unless otherwise stated and in accordance with relevant legislation, and under certain circumstances, Elanco may also use your personal information to provide you with information we believe may be of interest to you. However, in each communication we will give you the opportunity to opt out of future communications. If you inform us you do not wish to receive any further communications in the future, we will cease sending you this information.
If we receive your personal information by mistake or we do not require it for any business purpose we will securely destroy this information, or ensure the information is de-identified if we are permitted by law and it is practical to do so.
Providing personal information to us is voluntary. However should you wish to not provide information, or provide incomplete or misleading information to us, this may prevent us from providing you with products or services.
Our main purpose in collecting personal information about individuals is to keep Animal Health Care Professionals informed about the products and services we offer that may be of interest to them and notifying them of educational events we are holding.
Sharing personal information outside of Australia
Any disclosure to such parties will only be to the extent necessary to fulfil a business purpose. Elanco will ensure that any organisation outside of Elanco who receives personal information complies with the Australian Privacy Principles and protects that information to at least the same standard as Elanco unless we have obtained your consent permitting us to make these disclosures without requiring that we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Elanco will take all reasonable steps to keep secure any personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure and to keep this information accurate and up to date. Access to personal information is only provided to those staff with a business need and their access is reviewed on a regular basis and removed when it is no longer required.
Some personal information is kept for a number of years to comply with legal requirements. Any personal information that is no longer needed is securely destroyed after specific retention periods have been met.
Any areas of an Elanco website that collects your personal information uses industry standard SSL encryption, however to take advantage of this your browser must support encryption protection.
Your rights to personal information Elanco holds about you
You may interact with us anonymously or via a pseudonym where it is lawful and practicable to do so. However please be aware that because of the nature of our business we may be unable to provide you with certain service if you choose to interact with us in this way. There are also elements of our business that by law require us to collect personal information in order to fulfil or process your request.
Elanco websites are not intended for, or designed to attract, individuals under the age of 18. We do not intentionally collect personal information from any person we actually know is under the age of 18.
If you feel that we've breached your privacy, you can lodge a written complaint to our Privacy Officer using the contact details at the end of this policy. Where our Privacy Officer receives a privacy complaint from you, we will respond to you within a reasonable period. Where you are unsatisfied with the outcome, you may take your complaint to the Office of the Australian Information Commissioner.
c/o Eli Lilly Australia Pty Limited
112 Wharf Road, West Ryde 2114
or via email to privacy_aus@Elanco.com.
Or via phone 1800 4 LILLY (1800 454 559)
Date of Policy: 5th March 2014